Customer Experience & Retention Articles | GlobalLinker
Read expert Customer Experience & Retention articles covering supplier vetting, wholesale pricing, and procurement best practices for B2B buyers and sellers on GlobalLinker.
Customer Experience & Retention articles
Showing 1–30 of 30
Learn How to Improve Customer Acquisition & Retention
Learn about the customer acquisition funnel and strategies to acquire and retain customers to succeed in business.
GlobalLinker Staff
Apr 27 · 8 min
Some important call centre success metrics
A list of factors that determine improvement in call centre performance.
5 ways of using data science to enhance customer service
Learn how you can leverage data science to improve your customer satisfaction and customer service
How to create a strong loyalty programme for your customers?
Guide to creating an impactful customer loyalty programme.
GlobalLinker Staff
Oct 22 · 7 min
Customer centricity: Commitment or compliance?
Why being customer centric is an attitude and requires the right mindset.
Gopalakrishnan Subramanian
Jun 12 · 5 min
4 fool-proof ways to build strong customer relationships in the time of coronavirus
Customer-forward companies need to adopt new customer experience (CX) practices in order to address customer concerns.
Lion Amir Virani
Apr 17 · 6 min
Engaging customers is more relevant now, than ever!
A look at measures that can help brick and mortar stores to increase customer engagement.
Ramesh Yeligar
Sep 16 · 5 min
6 reasons you should be sending SMS to your customers
A look at why you should leverage SMS to communicate with your customers.
Tips for hiring the best customer care executive
Practical tips to find the most suitable customer care executive for your business.
RAMANA REDDICHARLA
Aug 13 · 7 min
Why customer service via social media is so effective?
Find out how social media channels can be an effective medium for your customer service.
RAMANA REDDICHARLA
Aug 01 · 7 min
Customer-centricity: The bedrock of successful businesses
A great product or service becomes even more worthwhile when customer care personnel are able to communicate this effectively.
Geet Jalota
Jul 26 · 7 min
Win them with your product, keep them with your service: 4 case studies
The main ingredient of creating a sustainable business is customer satisfaction and some big companies have truly mastered the art.
Geet Jalota
Jul 19 · 6 min
Customer Service: How important is it for a startup?
Find out the benefits of stellar customer service when you are starting out in your business journey.
RAMANA REDDICHARLA
Jul 03 · 7 min
8 steps to create a survey customers will want to take
An effective customer survey helps in bringing the expectations of the customers and organisations at same platform, hence it is equally important to design such surveys with set rules. Find out how to master a customer survey.
GlobalLinker Staff
Jun 21 · 5 min
Get inside the mind of your customers: 6 advantages of customer satisfaction survey
In this article you will learn why customer satisfaction survey is a must for businesses.
4 unconventional ways to measure customer satisfaction
Learn the various ways in which you can measure customer satisfaction for your business.
GlobalLinker Staff
Jun 19 · 5 min
4 ways to improve customer loyalty
Gloria Moralidad shares four practical tips to help improve your relationship with your customers.
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[Removed User]
Nov 26 · 3 min
How to build customer loyalty
Loyal customers are more valuable than new ones for a number of reasons. Here are tips to build customer loyalty.
Globe myBusiness
Sep 22 · 3 min
Customer Relationship Management (CRM) - Business concept of the day
Learn how 'Customer Relationship Management' can enable positive experiences for your customers.
GlobalLinker Staff
Sep 11 · 1 min
3 cold calling mistakes that trigger rejection
Dhananjay Parkhe explains how to make cold calls more effective.
Dhananjay Parkhe
Sep 01 · 5 min
Customer Service - Business concept of the day
Learn about the concept of 'Customer Service' and how it can be employed to grow your SME.
GlobalLinker Staff
Jul 11 · 1 min
Customer satisfaction is the key to unlocking your business potential
We explain customer satisfaction giving 5 reasons why you should think about it.
GlobalLinker Staff
May 14 · 5 min
Why is CRM training so important for emerging businesses in India?
Thirumurugan Chellapa explains the importance of CRM for emerging businesses.
Thirumurugan Chellappa
Jul 10 · 5 min
10 benefits of CRM for small business owners
Syed Kadri, Director, Infobiz Data explains how CRM (Customer Relationship Management) can streamline your business processes & give you a competitive advantage.
Syed Kadri
Apr 17 · 5 min
Measure Experience
Small businesses needs to find new ways to measure customer experience as conventional methods prove insufficient to capture the insights
STOrai Magazine
Aug 10 · 6 min
7 Tips for Good Customer Service
Effective customer service is an asset for a business.Here are 7 tips to help improve customer service for your business.
GlobalLinker Staff
Jun 08 · 5 min
Inside the Mind of a Customer
To run a successful business, a business owner needs to know what the customer wants. Read ahead to know the factors that influence a customer's behaviour.
GlobalLinker Staff
Apr 20 · 4 min
5 Point Success
A good loyalty program is one that customers love to use, over and over again. These factors will help take your program to that level of success.
STOrai Magazine
Dec 26 · 6 min
Work Together, Build Loyalty and Make Profits
In today’s volatile, fast-paced commercial world, strategies and operations are more customer centric than ever before. Everything surrounding the customer is an obvious priority for businesses as that is what drives value and helps them build compe
STOrai Magazine
Oct 27 · 8 min
5 Tips to Forge Positive Client Relationships
Success of a small business largely depends on strong clients relationships it has. Here are quick tips to help sme's cultivate strong client relationships.
GlobalLinker Staff
Sep 03 · 3 min