iSON Xperiences Ltd.

Durban, South Africa

BPOs, KPOs & Outsourcing > Business Process Outsourcing

BPO & Call Center in Africa


iSON Xperiences is a leading BPO & Call Center Service Company in South Africa with presence in 18 countries, globally. Outsourcing specialist for knowledge management, work force management, quality management, document management, crm and mobile applications.

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iSON Xperiences Ltd.
Durban, Durban
BPOs, KPOs & Outsourcing ,Business Process Outsourcing

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  • Head-office/Primary office

    Block A, Illovo Park, 1 Montgomery Drive, Mount Edgecombe
    Durban - 4300
    South Africa
  • Ison Xperiences 

    16 Sep 2021, 7 min read

    Some important call centre success metrics


    Some important call centre success metrics

    A list of factors that determine improvement in call centre performance.

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